Beatrice Mutunga

ICT Officer · Systems Administration · Networking · Cybersecurity
Building secure, scalable systems for professional teams.

Currently at Wamae & Allen LLP Open to opportunities Nairobi, Kenya

+254 *** *** *** beatricemutunga82@gmail.com LinkedIn GitHub

Versatile ICT professional with a Bachelor's degree in Applied Computing (Cybersecurity, Networks & Information Systems) and over three years of hands-on experience in network administration, systems support, cybersecurity operations, and end-user technical assistance. Currently serving as ICT Officer at Wamae & Allen LLP, administering Active Directory, Microsoft 365 and cloud services within a professional services environment. Certified in Cybersecurity (Cisco), OPSWAT CIP, and Cyber Shujaa Ethical Hacking (Distinction).

Cybersecurity Certified

Cisco · OPSWAT CIP

Ethical Hacking

Cyber Shujaa · Distinction

3+ Years Experience

Network & Systems Admin

BSc Applied Computing

Cyber · Networks · IS

Professional Experience

ICT Officer Current

Wamae & Allen LLP — Nairobi, Kenya

Aug 2026 – Present

Active Directory & User Access Administration: Create, modify, disable and manage user accounts per Firm procedures; administer AD users, groups, organisational units and permissions on a least-privilege basis; conduct periodic access reviews and escalate irregular access.
Microsoft 365 & Cloud Administration: Administer the Firm's Microsoft 365 environment and cloud services; manage licences, accounts, permissions and app access; support Microsoft Exchange and email services; monitor M365 service issues and coordinate resolution.
Systems Administration & Maintenance: Install, configure and maintain computers, software and ICT equipment; perform routine updates, patches and preventive maintenance; maintain accurate ICT asset, software and licensing records; monitor system performance and maintain backups and configuration records.
Network Troubleshooting & Connectivity Support: First-line troubleshooting of LAN connectivity, internet access and shared resource access; monitor recurring network problems and escalate advanced networking, firewall and cybersecurity issues to external providers.
ICT User Support & Training: Provide timely first-line support for computer systems, Microsoft 365 and approved applications; assist with account access, passwords and email; maintain an ICT helpdesk/incident log; onboard new staff and deliver basic secure-use training.
ICT Security & Compliance Support: Implement the Firm's ICT security policies; monitor user access and report suspected unauthorised access; support antivirus, access control and approved security measures; assist routine risk and vulnerability reviews while maintaining strict confidentiality of Firm and client information.
Legal Technology & Business Systems Support: Provide technical support for approved legal practice management, document management and collaboration systems; support virtual meeting platforms and secure digital collaboration tools; assist with user adoption of new technology.
Website & Digital Systems Support: Assist with maintenance and updating of the Firm's website and other approved digital platforms; support technical administration of digital communication systems.
Vendor & ICT Service Provider Coordination: Communicate with ICT vendors on routine technical issues; record and follow up on faults and service requests; escalate complex matters involving Sophos Firewall, IP Telephony and advanced networking.
Reporting & Documentation: Prepare weekly ICT reports covering system issues, incidents, resolutions, pending matters and risks; maintain up-to-date records of ICT assets, user accounts, licences, systems and configurations.

Active Directory Microsoft 365 Microsoft Exchange Sophos Firewall (escalation) IP Telephony Legal Practice Management Helpdesk & Incident Logs Weekly ICT Reporting

Network Analyst & ICT Support Staff

Teqworth Systems International — Nairobi, Kenya

Jun 2024 – 2026

Administered and monitored Windows-based and Linux network environments, managing user accounts, access privileges, and system configurations to maintain secure, reliable operations.
Provided ICT helpdesk support to end users, resolving hardware, software, network, and user-access issues promptly to minimize downtime and maintain productivity.
Implemented and maintained ICT security measures including endpoint protection, network monitoring, firewall configurations, and vulnerability assessments.
Maintained and enforced backup procedures and supported disaster recovery planning to ensure business continuity across digital systems.
Configured and administered network infrastructure (MikroTik), troubleshooting connectivity issues and monitoring performance to ensure consistent uptime.
Ensured all devices on the network ran licensed, updated operating systems and current endpoint security software.
Maintained structured technical documentation including system configurations, support logs, and performance reports.
Delivered end-user training and onboarding on digital systems, software applications, and network access, demonstrating strong communication and customer service skills.

ICT Technical Documentation & Reporting

Structured documentation of system configurations, support logs, performance reports and weekly ICT reports — ensuring auditability, knowledge transfer, compliance and operational continuity across the Firm's ICT infrastructure. Maintained as an open repository on GitHub.

Weekly ICT reports System configurations Support / incident logs Asset & licence records User access records Disaster recovery plans User onboarding guides

View ICT-DOCUMENTATION repository

Core Skills

Systems Administration

Windows 10/11 Windows Server Active Directory Group Policy & OUs User Account Management OS Installation Software Deployment Patch Management

Microsoft 365 & Cloud

Microsoft 365 Admin Microsoft Exchange Licence Management M365 Security Features Cloud Platforms Google Workspace

Networking

Network Installation LAN/WAN Troubleshooting MikroTik Router Admin Connectivity Monitoring Sophos Firewall (escalation) IP Telephony ISP Systems

ICT Security & Continuity

Cybersecurity Operations Vulnerability Assessment Backup & Disaster Recovery Endpoint Security Firewall Management Ethical Hacking IT Risk Assessment Access Control Reviews

Legal Technology & Business Systems

Legal Practice Management Document Management Secure Collaboration Tools Virtual Meeting Platforms Website Administration Digital Platforms

Hardware & Software Support

Hardware Troubleshooting Software Troubleshooting POS Systems ICT Helpdesk User-Access Resolution End-User Training

Tools & Platforms

Microsoft Office Suite Microsoft 365 Google Workspace Linux MikroTik Cloud Platforms Canva

Soft Skills

Problem-Solving Communication Customer Service Technical Documentation Organizational Skills Stakeholder Engagement Cross-functional Collaboration Confidentiality & Discretion Vendor Coordination

Certifications

Cybersecurity

Cisco

OPSWAT CIP

Critical Infrastructure Protection

Ethical Hacking

Cyber Shujaa · Distinction

Cloud and Network Security

Cyber Shujaa · Distinction

BSc Applied Computing

Cybersecurity, Networking & Information Systems

GitHub Repositories

Salon Management System

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Salon Management System.

View repository

REAL-IP-HEIST

HTML

GitHub Pages portfolio site — the live version of this page, built with HTML and CSS.

View repository

Pos System

PHP

Core PHP project — likely a web utility or backend prototype.

View repository

ICT-DOCUMENTATION

Documentation

ICT technical documentation — system configurations, support logs, reports and operational records. Directly supports the documentation duties.

View repository

KIOPTRIX-LEVEL-1

Security / Pentesting

Kioptrix Level 1 — a classic vulnerable-by-design lab used for ethical hacking practice, enumeration and exploitation exercises.

View repository

Contributions

Public repos

🎯

Focus mode

Contribution activity · November 2026